At Magnum Luksu, we want you to receive your order safely, clearly, and within the established timeframes. Therefore, we recommend carefully reviewing the shipping information before finalizing your purchase.

Delivery Time

Orders placed in our store have an estimated delivery time of 3 to 5 business days, counted from the payment confirmation and order preparation.

Business days do not include Saturdays, Sundays, or holidays.

Order Processing

Once the purchase is made, our team will validate the order information, confirm payment, and proceed with shipping preparation.

Processing time may vary depending on product availability, destination city, or external situations related to the shipping carrier.

Shipping Coverage

We ship nationwide within Colombia, subject to the coverage of our partner shipping companies.

If your address is in an area with limited coverage, our team may contact you to coordinate an alternative delivery method.

Shipping Cost

The shipping cost will be informed during the purchase process, before finalizing the order. This value may vary depending on the city, delivery address, package weight, or carrier conditions.

Delivery Information

It is the customer's responsibility to correctly enter the shipping details, including:

Full name

Contact number

Complete address

City and department

Additional reference information, if applicable

If the entered data is incorrect or incomplete, Magnum Luksu is not responsible for delays, returns, or failed deliveries caused by errors in the information provided by the customer.

Order Tracking

When your order is dispatched, you may receive tracking information, depending on the carrier's availability.

If you need information about the status of your order, you can write to us at:

servicioalcliente@magnumluksu.com

We recommend including your full name, order number, and the email used for the purchase to help you faster.

Delivery Delays

Although our estimated delivery time is 3 to 5 business days, delays may occur due to external causes such as:

Weather conditions

High demand seasons

Logistical issues with the carrier

Hard-to-reach areas

Holidays or external events

Errors in shipping data

In these cases, we will track the order and provide you with available information through our customer service channels.

Failed Deliveries

If the carrier is unable to deliver the order due to the recipient's absence, incorrect address, incomplete data, or inability to make contact, the package may be returned.

Should a new shipment be required, the customer will be responsible for any additional costs incurred, when applicable.

Changes to Delivery Address

If you need to modify the delivery address after placing your order, you must contact our customer service team as soon as possible.

The modification will only be possible if the order has not yet been dispatched.

Contact

For questions about shipments, order status, or delivery issues, you can contact us via email:

servicioalcliente@magnumluksu.com

At Magnum Luksu, we work to ensure your order arrives in the best condition and within the estimated time.